We are looking for a helpful and customer orientated person to lead our growing support team. The particular position will focus on providing excellent support to our fast-growing user base currently spreading already over more than 130 countries worldwide.

• Providing tech support via service desk (Jira), e-mail and phone for Drone Show Software) software by SPH Engineering;
• Act as a liaison between the tech team and customers;
• Improving the support experience for SPH's software users;
• Contributing “user stories” and ideas to the marketing team to be turned into stories, articles, FAQ, How-To, videos, etc;

• Experience in IT / Telecom / Hi-Tech / Software Development;
• Technical User Support background;
• Fluent in English for oral and written communication; Spanish, German, Chinese is a plus.
• Ability to work with large volumes of information: to find, to aggregate, to structure, prepare;
• Working knowledge of tools such as JIRA Service Desk, CRM systems;
• Good Skills with Windows, MacOS, Android, General electronics (PC, Phones, Tablets, Drones, etc)
• Experience with Linux, HTML, XML, Electronic components and schematics is an advantage;
• Interested in unmanned systems, robotics professionally or as a hobby is a plus;
• Able to own user problems and search for solutions;
• Self-managing, responsible, caring and helpful personality.

• Competitive salary (starting at 2000 EUR gross) and performance bonus;
• Work in an international company for a fast-growing industry with the state of the art products and extreme global growth capabilities during the next five/ten years;
• Flexible & Hybrid working environment;
• Free parking + other perks at the office;
• Health insurance;
• Awesome team.

Join us at SPH Engineering and unleash your full marketing potential. Apply now and prepare for an adrenaline-fueled career adventure!

• Send application and CV via email »»»