SPH Engineering is looking for a driven and efficient CRM Analyst to be part of our growing marketing team. The particular position will focus on improving the CRM system to provide excellent service to our customers and partners.
Create CRM strategy and coordinate it with SPH product owners: how we will use our knowledge about clients to achieve our business goals;
Share actionable segment-based insights, identifying opportunities to increase LTV and reduce CAC. Perform ad-hoc analysis to help the product and sales teams to understand more about SPH customers;
Assist the marketing team in the creation and execution of a communication strategy based on customers’ insights;
Define requirements for CRM improvements, and coordinate with the developers’ team to get things done;
Routinely assist in customer data appends, data hygiene, data integrity, and data storage and use compliance activities;
Extracting raw data from various sources for CRM and segmentation.
3+ years of work experience working with customers data for a b2b company with worldwide sales;
Strong analytical aptitude and ability to understand and relate to the engineering mindset;
Highly attentive to detail and organization, strong business acumen;
Experience collaborating with business stakeholders, business process owners, technical project managers, and technical teams to execute business analysis tasks;
Knowledge of one or more data discovery, visualization, reporting, and query tools (e.g., Alteryx, Power BI, Tableau, Qlikview, MicroStrategy);
Full professional proficiency in English;
Excellent written, verbal, and presentation skills;
Goal-orientated, self-motivated, and adaptive to changing situations;
A deep understanding of drones and software for drones will be a significant advantage.
Salary starting at 1800 EUR gross;
Work in an international company for a hype industry with the state of the art products and extreme international growth capabilities during the next five/ten years;
Flexible & Hybrid working environment (if required work from home is an option);